Teleperformance

Application Closing Date: 31/07/2017

Technical Support Advisors

Guess what??????

We are super excited to share our news that we are now expanding our English Technical Support Team for one of our prestigious clients, and you could be part of this!

You will join a globally recognised, high profile team, representing one of the biggest and most attractive brands in the world, known for their design and first-class quality.

We are looking for energized, savvy and real people to deliver “the works” to our customers.

People who engage, excite and deliver with passion, purpose and pride, with a desire to be part of the fast moving world of tech.

In return we will give you the best of everything.

  • First class, award winning training program, just for you.
  • Amazing state of the art systems and tools to help you to be awesome in your job.
  • Personalised career plan, designed to glide you through our internal development platforms, earning more basic and bonus, Ker-Ching!
  • Work hard, play hard and reap the juicy rewards.

Tick your boxes so far? Then read on to box it off.

Technical Support Advisors.

Salary: From £14,664 to £15,600 upon age and experience, to start.

Bonus: Uncapped

Location: Tyne River House, The Watermark, Gateshead, NE119SZ

Hours: 40 hours per week.

Working Pattern: 5 days of out 7, between 7.55am & 8pm.

Contract: Permanent

Start Date: Various ongoing.

Job Description

You will handle inbound calls, providing best in class service and technical support on a range of products.

Every call is different, every caller is different, yet our delivery standards remain the same, with very high regards for quality and customer satisfaction.

You will bring your personality to every call, adapting your style to reflect your customer, ensuring a unique experience from the get go.

Your calls could be a straight forward simple query, or slightly more complex, requiring a step by step walk through approach with your customer, therefore patience, knowledge and innovation is essential.

With active listening, and effective questioning skills, you will trouble shoot, establish root cause, and provide a first time resolution of every call.

To provide such support, we are seeking technically minded, PC literate, articulate individuals with proven customer service experience.

Comprehensive training is provided for this position, not just at the start of your role but ongoing throughout your career. We want you to progress to a senior advisor within the first 12 months of your role, and we will help to achieve this.

Application Process.

Teleperformance website – http://teleperformanceukcareers.co.uk/

Free Phone: 0800 100180

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