Sunderland Software City

We have a great opportunity for an enthusiastic Junior Support Technician to join our growing technical team. The role primarily involves providing 1st line support and Helpdesk telephone support.

Role Summary
Based at our office in Heworth, each day will vary. Work could involve but is not limited to, remote support, onsite support, building equipment, server maintenance, equipment set-up and installation. The role therefore requires good organisation skills with the ability to prioritise work in the best interests of the company, a thorough approach in all work, and an acceptance of following specific instructions when requested.Day-to-day support tasks are mostly performed working individually while installation work and specific projects may involve working individually or closely with other members of the technical team. Both require effective problem solving skills and an ability to analyse and assess the options fully. The role therefore comes with a high level of responsibility; demonstrating technical competence and confidence, completing work efficiently and to a high standard, communicating effectively with both clients and Management, and assisting in the process of scheduling work.The successful candidate will join the company at an exciting time as Aspire develops new and existing client relationships and continues to investigate new technologies, in addition to supporting clients in the set-up of new offices located around the world.

The Junior Support Technician should possess a solid understanding, with at least six months hands on experience of the following:

• Windows
• Windows Desktop/Office environments       
• Network troubleshooting        
• Telephone skills

Since 2006, Aspire has worked hard to establish strong working partnerships with clients and as such it is important that the Junior Support Technician, acting as the 'face of the company', can demonstrate the following skills

• customer facing skills        
• excellent all round communication - both face-to-face and written        
• ability to work individually and as part of a team      
• a professional attitude towards organisation and time management        
• a 'can do' attitude towards support outside normal office hours

If you would like to be considered for this vacancy, please send your CV along with a covering letter to:

Nigel Begg
Managing Director
Aspire Technology Solutions
Heworth Hall
Shields Road
Gateshead NE10 0UX

Or email info@aspirets.com