COVID-19 service delivery update

In response to the coronavirus pandemic, we’ve made some changes to our business service delivery to ensure we can continue to support you and your business safely.


COVID-19 virtual drop-ins

First and foremost, the Sunderland Software City team is here to listen and is here to help. Whether you wish to discuss a specific business challenge or pain point, or you’d simply like to check in with the team for an informal ten minute chat – we’ve got you covered. We’ve been at the forefront of supporting North East digital tech growth for over ten years now and our commitment to both the sector and region remains unwavering. While we can’t get out to do the rounds as per usual, we encourage you to book in a virtual remote drop-in with the team at your convenience. You aren’t alone and we’d love to chat. Contact our COO, Billy Webber, at or our Head of Communications and Stakeholder Engagement, Jamie Hardesty, at


Business Support

Our business support service is still running in full swing! Whether you’re looking for help with marketing strategy and customer engagement, market research and intelligence or you’re considering investing in a new tech platform; we can help.

Our fully-funded business support service is now taking place remotely through video calls and digital whitewall technology (we love our whitewalls!). As always, the service is available to start-ups and SMEs in the North East LEP area (Northumberland, North Tyneside, Newcastle, South Tyneside, Gateshead, Sunderland and Durham). For more information and to book in a session, contact our business support specialist Sophie Peel at or at 07739 324125.


Funding & Legal Advice Digital Drop-ins

Our monthly drop-ins with North East Fund and Muckle LLP are now taking place remotely, via phone or video call. Are you looking for more advice on raising finance and investment, or do you have a question surrounding your business legals? Hourly slots are available every last Tuesday morning of the month. You can book in your session via our Eventbrite page:–gateshead/sscdropins/


CreativeXR Webinars

Our CreativeXR information sessions as part of Digital Catapult will now be taking place digitally.

CreativeXR is an innovation programme which welcomes ideas that explore how immersive technologies can engage and inspire audiences. Successful applicants will receive bespoke mentoring and can expect to receive £20,000 in funding to develop a creative prototype with further introductions made to investors. For more information and to sign up for a webinar visit our opportunities page.


Online Skills Activities

In normal circumstances you can often find our team engaging with students in person. From last week, our skills team has (quite literally!) been working around the clock to create new approaches to digital skills delivery. This has included a design-your-game-character competition and a STEM careers related treasure hunt (read about them on our blog) which parents and students can complete at home. These are just the start as our team continues to develop activities that help young people explore careers in STEM remotely.

Is there a particular skills activity you would like us to work on? We’re here to help. Let us know what skills support you and your child could benefit from by completing our dedicated skills notifications and suggestions form: 


Virtual Residentials 

Our team is currently working hard to design virtual residentials aimed at helping organisations adopt digital activity as part of their everyday life, as well as to help organisations explore digital innovation. We will inform you with updates as soon as we have them. The best way to stay updated is to sign up to our newsletter (complete the form below this post) or by following us on Twitter and Linkedin.


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