Vacancy: Digital Account Manager

Are you excited about using digital technologies to help businesses and organisations to be more successful?

We are looking for a talented Digital Account Manager that will work with SMEs to understand their challenges and design digital solutions as part of our innovative Digital Pathfinders programme. If you are looking for a varied digital role with an innovative and growing company that will have you collaborating with organisations of all shapes and sizes, then please keep reading.

To apply: Send a CV and cover note to Adam Hill (

Closing date: 5pm Friday 18th June 2021

Ideally, interviews will take place on Thursday 24th of June.

Please note we are not accepting applicants from recruitment companies at this time.

You can download the full job description via PDF or read it below:

Digital Account Manager

Department:                  Head of Digital Adoption

Reports to:                    Lead, Head of Digital Adoption

Term:                            Fixed Until March 2023 (with possible extension)

Salary Range:               £30,000 – £32,000


Organisation Overview

Digital Catapult has a mission of accelerating the early adoption of advanced digital technologies across the UK. It does this nationally through programmes of collaboration and open innovation, aligned to a network of local centres. As a regional centre, Digital Catapult North East Tees Valley (NETV) is run by Sunderland Software City and focuses on driving adoption with social and economic benefit from digital technologies across all sectors.

This role is part of a new programme called Digital Pathfinders, funded through the North of Tyne Combined Authority to deliver digital adoption activities across Newcastle, North Tyneside and Northumberland.


Working at Sunderland Software City

While we’re not a startup, we aim to maintain an entrepreneurial culture within our organisation. As a small team, staff have the opportunity to get involved with different projects in the organisation.

We are committed to your personal development (CPD). If there is a course you’ve spotted, an event you’d like to attend, or if you’d like to shadow a colleague and learn a different skill, we will seek to facilitate this where possible.

We also work flexibly. Alongside having our own office in the heart of Sunderland, we encourage working from home and have various partnerships in place with local co-working spaces across the North East to facilitate flexible working,

Our perks also include:

  • A brand-new laptop and phone
  • Subscription to Perks at Work
  • Subscription to the ‘Calm’ mental health app
  • Regular team socials
  • Subsidised parking permit in Sunderland
  • Basic Bupa health insurance

As an employer, we support the North of Tyne “Good Work Pledge”, which involves committing to five key pillars of good working including health and wellbeing, and social responsibility.

We actively encourage applications from people of under-represented groups as we strive to increase diversity in our workplace.


Role Overview

As part of the Digital Pathfinders team, this role will lead on working with businesses and organisations to design digital solutions addressing real-world challenges they are facing. Working in close collaboration with clients, the Digital Account Manager will use business analysis and design thinking skills to develop specifications, development plans and documentation that will be used to support digital adoption.

Outputs developed by the Digital Account Manager will be used directly by our in-house development team, directly by clients, or as part of procurement processes and funding applications. The role will be critical in leading on the development of digital adoption solutions for SMEs across the North of Tyne Combined Authority and working with the tech sector to support their delivery.

This role is fully funded through the North of Tyne Combined Authority Digital Adoption programme.


How you’ll contribute to our vision

  • Analysis of the challenges, existing technology environments and digital requirements for businesses and organisations
  • Design and delivery of creative workshops, educational sessions and demonstrations both internally and with clients to share knowledge and co-design new digital products and services
  • Production of high-quality reports, specifications and documentation that will form the blueprint for SME digital adoption
  • Collaboration with the rest of the Digital Pathfinders and wider Digital Catapult team to deliver new products and services using digital technology
  • Forming working relationships with individuals and companies in the tech sector to understand their needs and adapt to industry evolution.
  • Working closely with the Digital Adoption Manager to manage scheduling and ensure delivery on time and within specification for all clients


Key Skills/Qualifications

The following key skills and qualifications are a guide and should not be seen as a list of requirements. Even if you are not sure about your existing skills but you are excited about the role we encourage you to apply. Please contact us if you would like to discuss your suitability for the role further


  • Wide-ranging knowledge of current digital environments including custom software, open-source solutions and Software as a Service (SaaS)
  • Ability to work with a wide range of SMEs from different sectors and of different sizes to understand how digital adoption can help them
  • A detailed understanding of digital adoption including basic digital adoption, new product and service development, workflows and process automation and digital transformation.
  • Experience of developing functional and technical specifications that are understandable by people without technical knowledge
  • Understanding of how digital solutions can affect, or are affected by drivers such as risk, cost, quality, time and resources
  • Experienced in software for ideating and production of specifications, in particular Miro
  • Ability to build rapport with clients and respond adequately to their needs and any feedback/input provided
  • Excellent spoken and written communication skills and presentation skills

Nice to have:

  • Understanding of the latest accessibility best practice and legislation to ensure that solutions provided are inclusive
  • Knowledge of best practice in the procurement of digital services, and how digital can add value to the funding application process.
  • Experience in creating documentation, educational resources, and presentations to explore design and User Experience with colleagues and clients
  • Experience in the use of common design and prototyping tools such as InVision, Figma or Adobe XD, and design tools such as Sketch or Adobe Photoshop/Illustrator
  • Understanding of the possibilities with advanced technologies such as Internet of Things, Immersive Technology, Artificial Intelligence and Distributed Ledger Technologies

To apply

The deadline for applications is Friday 18th June 2021 at 5pm. To apply, please send a CV and cover note to Adam Hill (

We actively encourage applications from people of under-represented groups as we strive to increase diversity in our workplace.

Please note that while we are currently working remotely based on government guidelines, our office is based in Sunderland and applicants will need to be able to travel to the office when premises reopen.