Vacancy: Digital Adoption Manager

Digital Catapult North East Tees Valley is looking to recruit a Digital Adoption Manager to support delivery of its ambitious Digital Adoption activity in partnership with the North of Tyne Combined Authority.

We are looking for someone who understands the significant developments in digital adoption that has occurred as a result of Covid-19 and who can support delivery of a project of scale at pace.

We actively encourage applications from people of under-represented groups as we strive to increase diversity in our workplace.

To apply: Send a CV (max 3 sides) and cover note (max 2 sides) to Adam Hill (

Closing Date: 5pm, 5th February 2021

Please note we are not accepting applicants from recruitment companies at this time.

You can download the job description as a PDF, or find the full job description below:

Digital Adoption Manager

Reports to:                    Head of Digital Adoption

Term:                             Fixed Until December 2023 (with possible extension)

Salary Range:                £32,000 – £36,000

Please note that while we are currently working remotely based on government guidelines, our office is based in Sunderland and applicants will need to be able to travel to the office when premises are reopened.

Organisation Overview

Digital Catapult has a mission of accelerating the early adoption of advanced digital technologies across the UK. It does this nationally through programmes of collaboration and open innovation, aligned to a network of local centres. As a regional centre, Digital Catapult North East Tees Valley (NETV) is run by Sunderland Software City and focusses on driving adoption and economic benefit from advanced digital technologies in sectors such as manufacturing and the creative industries.

This role is part of a new programme funded through the North of Tyne Combined Authority to deliver digital adoption activities across Newcastle, North Tyneside and Northumberland, delivered by the Digital Catapult. As an employer, we support the North of Tyne “Good Work Pledge”, which involves committing to five key pillars of good working including health and wellbeing, and social responsibility.


Role Overview

As manager of the North of Tyne Digital Adoption Programme, this role is critical to the programme’s operational success, supporting and delivering digital adoption activities with SMEs and project partners. Working closely with a team of technology experts and consultants, the Digital Adoption Manager will oversee and support the delivery of workshops, seminars and one-to-one activities with clients from a broad range of sectors.

Functioning as the glue between SME clients, partners, and the newly formed technical team, this role will form strong relationships and where needed, provide digital expertise and experience directly to SMEs to support them with the adoption of digital technologies.

This role is funded through the North of Tyne Combined Authority Digital Adoption programme.


Duties and Responsibilities

  • Work closely with the Head of Digital Adoption to drive delivery of project activities including events and one-to-one support for SMEs
  • Manage scheduling of the digital adoption technical team including work scheduling, quality assurance and support
  • Day-to-day management of project partnerships to encourage active collaboration and support partner activity delivery, monitoring and reporting
  • Analysis of the digital adoption needs of organisations and businesses from across multiple sectors and at different stages of development
  • Maintain strong relationships with regional software and non-software entrepreneurs and businesses as beneficiaries and stakeholders
  • Managing the development and support of new digital adoption products and services that are fit for purpose and globally relevant
  • Budget management and report writing including collecting and analysing project KPIs and objectives for the duration of the project
  • Hold ownership of internal and external reporting, including the development of a bi-annual Digital Adoption report
  • Working with Sunderland Software City team members directly and indirectly involved in the project in order to make best use of specialist skills and experience


Key Skills/Qualifications


  • A working understanding of digital adoption and driving productivity and efficiency through digital deployment
  • Ability to work with a wide range of SMEs from different sectors and of different sizes to understand how digital adoption can help them
  • Excellent organisational skills including project management, budgeting, resource planning, monitoring and evaluation
  • Ability to build rapport with clients and partners, developing and maintaining a network of cross-sector stakeholders
  • Excellent spoken and written communication skills and presentation skills
  • Ability to translate technical terminology into non-technical communications
  • A core understanding of the North of Tyne Combined Authority and its vision and mission


  • Experience working on digital strategies for organisations and businesses from multiple sectors
  • Experience of partnership working, especially on publicly funded projects with clearly defined outcomes
  • Understanding of regional strategies and actors effecting the digital sector in the North East, and across the UK
  • Ability to work in both agile and waterfall and managing resources and people effectively within both methodologies
  • Strong knowledge of business software including the latest SaaS technology, automation and artificial intelligence
  • Understanding of the possibilities with advanced technologies such as Internet of Things, Immersive Technology and Distributed Ledger Technologies